Zendesk
Connect Zendesk to Orqestr and let your AI agents manage tickets, update customer records, automate responses, and run support operations efficiently with multi-agent orchestration.
What your agents can do with Zendesk
- Create and update tickets
- Search tickets and users
- Add comments and internal notes
- Manage ticket fields and tags
- Query satisfaction ratings
Use cases
Ticket auto-classification
Agents read new tickets, classify by category and urgency, assign to the right group, and add internal notes with context.
SLA monitoring
Agents track approaching SLA deadlines, alert assignees in Slack, escalate overdue tickets, and update management dashboards.
Customer feedback analysis
Agents compile satisfaction survey responses, identify trends, and generate actionable reports for your product team.
How it works
Connect
Connect Zendesk to your Orqestr project in one click
Configure agents
Grant agent access and configure permissions per capability
Execute
Agents use Zendesk as part of orchestrated, multi-step workflows
Related integrations
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